Hi team,

I had to reset my Windows 10 PC due to BSOD(blue screen of death) problem. I have freshly reinstalled Collect (ver 3.12.26). However, I do not see the tomcat window opening simultaneously with Collect as it used to before. Is this normal with the new version?

Also, I have lost the survey designs due to the fresh installation. Is there a way I can retrieve my survey from the collect mobile files or collect data files?

asked 24 Mar '17, 06:43

sandip's gravatar image

accept rate: 0%

Hi Sandip,
Yes it's normal that you don't see the Tomcat window with the latest installer. Instead yiu will have a Control Panel appearing. I invite you to read the updated documentation in our website.
We will contact you to your private email so you can send us the collect-mobile file and we will recover the survey for you.
Open Foris Team

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answered 24 Mar '17, 08:52

OF%20Collect's gravatar image

OF Collect ♦♦
accept rate: 23%

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question asked: 24 Mar '17, 06:43

question was seen: 1,712 times

last updated: 24 Mar '17, 08:52