Hello,

After installing version 1.6.20 I'm having this alert window problem at the launch of Collect: "Error generating KML file: null" and, after giving ok to this first alert: "The Collect Earth file could not be open. Please make sure that Google Earth is installed".

Google Earth is actually correctly installed/working and, as a disproof, I try reinstalling old version, 1.6.11, and it launch and open the software correctly. However I cannot keep this old version because GEE window is no more running the script of Collect, and neither showing the box sample anymore. Also the 3 browser windows (GEE, EE and bing) reopen a further window at each click on a new sample. So I thought to update the version, but no success until now.. thanks for your precious support, Andrea

asked 12 Jan, 11:14

uplantanu's gravatar image

uplantanu
113
accept rate: 0%


Ciao Andrea,

There must be some problem with the CEP file.

Can you post the error log? You can find it in Help->Open Application log file.

Copy the 100 lines or so and post them here.

permanent link

answered 12 Jan, 11:26

collectearth's gravatar image

collectearth ♦
62515
accept rate: 16%

Hello, I cannot access any error log since to application fail to start after this first 2 alert messages. I'm posting instead the content of the earth.properties file:

Fri Jan 12 10:21:13 CET 2018

active_project_definition=10795203d738173f9ef1228b96657336 automatic_backup=true balloon=C\:\Users\lupilan\AppData\Roaming\CollectEarth\projects\lcc_validation_timor4date_long/balloon.html balloon_checksum=f530341dae48e6765b10c4fb379ef656 bing_maps_key=2MNwP06hiQfmh2xa64Ra~h2u4PWA2vSxYBj2ve1a_kg~Anw_nmzLrx0bZggeINRsW6rnUZOVJ_yxUJd-DTYUPl5wKgPzVVEkdIezlfhjo1eQ chrome_exe_path= coordinates_reference_system=EPSG\:4326 csv=/C\:/Users/lupilan/AppData/Roaming/CollectEarth/projects/lcc_validation_timor4date_long/timor_plots.ced csv_checksum=3dc52fdda294eb809ad0bec06ec698cb db_driver=SQLITE db_host= db_name= db_password= db_port= db_username= distance_between_sample_points=2 distance_to_plot_boundaries=87 elevation_geotif_directory= firefox_exe_path= gee_explorer_url=https\://explorer.earthengine.google.com/#workspace gee_initial_zoom=15 gee_js_library_url=https\://explorer.earthengine.google.com/javascript/ee_js.js gee_js_pickFunction=10 gee_js_zoom_method=10 gee_js_zoom_object=10 gee_playground_url=https\://code.earthengine.google.com/ generated_on=1515748873364 google_maps_api_key= host=127.0.0.1 inner_point_side=2 jump_to_next_plot=false last_used_folder=E\:\lupilan\JRC\HOT_SPOT\OpenFORIS\workspace_test loaded_projects=C\:\Users\lupilan\AppData\Roaming\CollectEarth\projects\lcc_validation_timor4date_long local_port=8090 metadata_file=C\:\Users\lupilan\AppData\Roaming\CollectEarth\projects\lcc_validation_timor4date_long\placemark.idm.xml model_version_name= number_of_sampling_points_in_plot=1 open_bing_maps=true open_earth_engine=true open_gee_playground=true open_here_maps=true open_separate_browser_form=false open_street_view=false open_timelapse=false open_yandex_maps=false operation_mode=SERVER_MODE operator=Andrea Lupi port=8028 saiku_server_folder=saiku-server_2.6/ sample_shape=SQUARE survey_name=lcc_validation_timor4date_long template=C\:\Users\lupilan\AppData\Roaming\CollectEarth\projects\lcc_validation_timor4date_long/kml_template.fmt template_checksum=1c21e4acb333b3e52ea0e1aed2846b58 ui_language=en use_browser=chrome

thank you, Andrea

permanent link

answered 17 Jan, 13:03

uplantanu's gravatar image

uplantanu
113
accept rate: 0%

You can also find the error log here :

C:\Users\YOUR_USER_NAME\AppData\Roaming\CollectEarth\earth_error.log

AppData is a hidden folder so make sure to activate the " hidden folder " visibility in Windows ( SEE HERE HOW )

Please copy the contents of the last few dozens lines here!

permanent link

answered 17 Jan, 14:03

collectearth's gravatar image

collectearth ♦
62515
accept rate: 16%

edited 17 Jan, 14:04

ERROR 2018-01-18 09:44:30,642 [main] org.openforis.collect.earth.app.desktop.EarthApp: The KMZ file could not be found java.lang.NullPointerException: null at org.openforis.collect.earth.app.desktop.EarthApp.getKmlGeneratorService(EarthApp.java:283) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.simulateClickKmz(EarthApp.java:468) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.access$200(EarthApp.java:49) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp$1.update(EarthApp.java:337) [CollectEarth.jar:?] at java.util.Observable.notifyObservers(Unknown Source) [?:1.8.0_121] at org.openforis.collect.earth.app.desktop.ServerController.startServer(ServerController.java:252) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.serverStartAndOpenGe(EarthApp.java:446) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startServer(EarthApp.java:316) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startCollectEarth(EarthApp.java:303) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.main(EarthApp.java:98) [CollectEarth.jar:?] ERROR 2018-01-18 09:44:30,645 [main] org.openforis.collect.earth.app.desktop.ServerController: Error getting web application context org.springframework.beans.factory.parsing.BeanDefinitionParsingException: Configuration problem: Failed to import bean definitions from URL location [classpath:org/openforis/collect/application-context-core.xml] Offending resource: URL [file:C:/Users/lupilan/AppData/Roaming/CollectEarth/generated/applicationContext.xml]; nested exception is org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 14 in XML document from class path resource [org/openforis/collect/application-context-core.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 14; columnNumber: 28; cvc-elt.1: Cannot find the declaration of element 'beans'. at org.springframework.beans.factory.parsing.FailFastProblemReporter.error(FailFastProblemReporter.java:70) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.parsing.ReaderContext.error(ReaderContext.java:85) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.parsing.ReaderContext.error(ReaderContext.java:76) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.importBeanDefinitionResource(DefaultBeanDefinitionDocumentReader.java:229) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.parseDefaultElement(DefaultBeanDefinitionDocumentReader.java:180) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.parseBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:165) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.doRegisterBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:138) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.registerBeanDefinitions(DefaultBeanDefinitionDocumentReader.java:94) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.registerBeanDefinitions(XmlBeanDefinitionReader.java:508) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:392) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:336) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:304) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:181) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:217) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:188) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.support.XmlWebApplicationContext.loadBeanDefinitions(XmlWebApplicationContext.java:125) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.support.XmlWebApplicationContext.loadBeanDefinitions(XmlWebApplicationContext.java:94) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.context.support.AbstractRefreshableApplicationContext.refreshBeanFactory(AbstractRefreshableApplicationContext.java:129) ~[spring-context-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.context.support.AbstractApplicationContext.obtainFreshBeanFactory(AbstractApplicationContext.java:609) ~[spring-context-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:510) ~[spring-context-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:446) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:328) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:107) ~[spring-web-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.eclipse.jetty.server.handler.ContextHandler.callContextInitialized(ContextHandler.java:843) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.servlet.ServletContextHandler.callContextInitialized(ServletContextHandler.java:533) ~[jetty-servlet-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.handler.ContextHandler.startContext(ContextHandler.java:816) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.servlet.ServletContextHandler.startContext(ServletContextHandler.java:345) ~[jetty-servlet-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.webapp.WebAppContext.startWebapp(WebAppContext.java:1404) ~[jetty-webapp-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.webapp.WebAppContext.startContext(WebAppContext.java:1366) ~[jetty-webapp-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.handler.ContextHandler.doStart(ContextHandler.java:778) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.servlet.ServletContextHandler.doStart(ServletContextHandler.java:262) ~[jetty-servlet-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.webapp.WebAppContext.doStart(WebAppContext.java:520) ~[jetty-webapp-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68) ~[jetty-util-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:131) ~[jetty-util-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.Server.start(Server.java:422) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:105) ~[jetty-util-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:61) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.server.Server.doStart(Server.java:389) ~[jetty-server-9.3.15.v20161220.jar:9.3.15.v20161220] at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68) ~[jetty-util-9.3.15.v20161220.jar:9.3.15.v20161220] at org.openforis.collect.earth.app.desktop.ServerController.startServer(ServerController.java:240) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.serverStartAndOpenGe(EarthApp.java:446) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startServer(EarthApp.java:316) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startCollectEarth(EarthApp.java:303) [CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.main(EarthApp.java:98) [CollectEarth.jar:?] Caused by: org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 14 in XML document from class path resource [org/openforis/collect/application-context-core.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 14; columnNumber: 28; cvc-elt.1: Cannot find the declaration of element 'beans'. at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:399) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:336) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:304) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:181) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:217) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.importBeanDefinitionResource(DefaultBeanDefinitionDocumentReader.java:223) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] ... 40 more Caused by: org.xml.sax.SAXParseException: cvc-elt.1: Cannot find the declaration of element 'beans'. at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.error(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.xs.XMLSchemaValidator.handleStartElement(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.xs.XMLSchemaValidator.startElement(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl$NSContentDriver.scanRootElementHook(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDriver.next(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(Unknown Source) ~[?:1.8.0_121] at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(Unknown Source) ~[?:1.8.0_121] at org.springframework.beans.factory.xml.DefaultDocumentLoader.loadDocument(DefaultDocumentLoader.java:76) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadDocument(XmlBeanDefinitionReader.java:429) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:391) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:336) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:304) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:181) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:217) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] at org.springframework.beans.factory.xml.DefaultBeanDefinitionDocumentReader.importBeanDefinitionResource(DefaultBeanDefinitionDocumentReader.java:223) ~[spring-beans-4.2.4.RELEASE.jar:4.2.4.RELEASE] ... 40 more ERROR 2018-01-18 09:44:30,649 [main] org.openforis.collect.earth.app.desktop.EarthApp: The server could not start java.lang.NullPointerException: null at org.openforis.collect.earth.app.desktop.ServerController.startServer(ServerController.java:262) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.serverStartAndOpenGe(EarthApp.java:446) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startServer(EarthApp.java:316) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.startCollectEarth(EarthApp.java:303) ~[CollectEarth.jar:?] at org.openforis.collect.earth.app.desktop.EarthApp.main(EarthApp.java:98) [CollectEarth.jar:?]

permanent link

answered 18 Jan, 09:47

uplantanu's gravatar image

uplantanu
113
accept rate: 0%

there are much description of the same error event above in the error log file, which I'm resuming down here:

ERROR 2018-01-18 09:44:26,506 [main] org.openforis.collect.earth.app.desktop.ServerController: Error getting web application context org.springframework.beans.factory.parsing.BeanDefinitionParsingException: Configuration problem: Failed to import bean definitions from URL location [classpath:org/openforis/collect/application-context-core.xml] Offending resource: URL [file:C:/Users/lupilan/AppData/Roaming/CollectEarth/generated/applicationContext.xml]; nested exception is org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 14 in XML document from class path resource [org/openforis/collect/application-context-core.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 14; columnNumber: 28; cvc-elt.1: Cannot find the declaration of element 'beans'. at.....................

ERROR 2018-01-18 09:44:26,510 [main] org.openforis.collect.earth.app.desktop.EarthApp: Could not generate KML file java.lang.NullPointerException: null at................

ERROR 2018-01-18 09:44:29,326 [main] org.openforis.collect.earth.app.desktop.ServerController: Error getting web application context org.springframework.beans.factory.parsing.BeanDefinitionParsingException: Configuration problem: Failed to import bean definitions from URL location [classpath:org/openforis/collect/application-context-core.xml] Offending resource: URL [file:C:/Users/lupilan/AppData/Roaming/CollectEarth/generated/applicationContext.xml]; nested exception is org.springframework.beans.factory.xml.XmlBeanDefinitionStoreException: Line 14 in XML document from class path resource [org/openforis/collect/application-context-core.xml] is invalid; nested exception is org.xml.sax.SAXParseException; lineNumber: 14; columnNumber: 28; cvc-elt.1: Cannot find the declaration of element 'beans'. at....................

...then here there's what I copied in the previous message.

thank you, Andrea

permanent link

answered 18 Jan, 09:59

uplantanu's gravatar image

uplantanu
113
accept rate: 0%

Hello,

We cannot reproduce the error in our end.

Can you try to install Collect Earth completely afresh (don't worry the data collected is stored in a different folder)

Go to C:/OpenForis and remove (or rename) the folder CollectEarth (this way we make sure that nothing is intervening with the new installer)

Download Collect Earth again LINK for windows

Reinstall and then double-click on your CEP file again to load it.

Let me know if this worked!

permanent link

answered 18 Jan, 15:41

collectearth's gravatar image

collectearth ♦
62515
accept rate: 16%

Hello,

Unfortunately I'm pretty sure that it's not related to a bad install of the software, since I'm sharing the exact same issues with my colleague. On the other hand, in a previous post I mentioned the issue (solved at that time with previous version 1.6.11) that we cannot install Collect in C:/.., so this could be the point.. I'll tray anyway to reinstall it from scrap and let's see, thank you a lot, Andrea

permanent link

answered 18 Jan, 16:58

uplantanu's gravatar image

uplantanu
113
accept rate: 0%

Dear support team,

Our ITsupport finally found out a solution that indicate as some parameters of the localhost settings are different in version 1.6.20 from previous version 1.6.11. Or this is what I understood, anyway.

The solution is to create a bat file with this content:

@ECHO OFF set "JAVA_TOOL_OPTIONS=-DproxyHost=10.168.209.72 -DproxyPort=8012 -Dhttp.nonProxyHosts=localhost^|127.0.0.1^|.jrc.it^|.jrc.ec.europa.eu" CollectEarth-launcher.exe

and launch it instead of the collectEarth-launcher.exe. Apparently simple.. but it took a while for orienting into the right direction of solution. Finally, thanks a lot, I hope this info is useful to you, kind regards, Andrea

permanent link

answered 09 Feb, 14:15

uplantanu's gravatar image

uplantanu
113
accept rate: 0%

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text](http://url.com/ "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Question tags:

×31

question asked: 12 Jan, 11:14

question was seen: 368 times

last updated: 09 Feb, 14:15