Dear OFT,

I installed the CE in a laptop (windows 8.1) and I got an error pop-up "i.e. the Collect Earth file could not be open. Please make sure that the Google Earth is installed" (see attached also), although the Google Earth is installed.

Screenshot: https://drive.google.com/open?id=1gjSrdrJVgrb9AB9vRSd81NweLXlHf0rZ

Could you help me on this?

Best,

itzam

asked 25 Mar, 18:47

itzam's gravatar image

itzam
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edited 25 Mar, 19:20


Hi Itzam,

Can you check that Google Earth is properly installed in the computer and, if so, that is set as the default application to open KML files?

Check this answer: LINK

/Alfonso

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answered 26 Mar, 13:30

Open%20Foris's gravatar image

Open Foris ♦♦
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accept rate: 6%

Dear Alfonso,

That was indeed the problem, and has been resolved.

Thanks!

itzam

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answered 26 Mar, 16:32

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itzam
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question asked: 25 Mar, 18:47

question was seen: 385 times

last updated: 26 Mar, 16:32