Hello, I have Collect Earth v.1.8.4. I have been using it for about a week with one survey. This week I switched to using a different survey and all of a sudden it stopped working. It was working great before that. Google Earth Code Editor, Explorer and Bing maps open for a second when I click on my sample plot and then immediately shut down. I have Collect Earth set up on two computers (both are macOS Mojave 10.14.5) and I tried the survey on both and it works fine on one and the other has issues - using the same survey and same everything.

Do you have any sense for what could be wrong?

asked 31 Jul, 23:03

radost's gravatar image

accept rate: 0%

Hi Again,

We have updated Collect Earth ( to 1.8.6) with a new version of the ChromeDriver which support Chrome version 76.

Open Collect Earth, and when the window asking if you want to update pops-up click on "Update now".

To make sure that the ChromeDriver updates properly (it might be in use by Collect Earth), close Collect Earth before you start the updating process (the window, not the updater). If you get an error saying that one of the files in the installer cannot be replaced, make sure again that Collect Earth is properly closed (or restart the computer and start over the updating process again)

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answered 02 Aug, 12:48

Open%20Foris's gravatar image

Open Foris ♦♦
accept rate: 9%

Thank you so much for helping me! Everything is working fine after I updated.

(06 Aug, 15:29) radost radost's gravatar image

Hi Radost,

This issue is most likely caused by the version of Chrome installed in the computer. Make sure that you have the latest version installed, you can check in the Chrome About menu.

Otherwise try installing Firefox and switch the browser used by Collect Earth in the Advanced section of the Properties dialog.

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answered 31 Jul, 23:57

Open%20Foris's gravatar image

Open Foris ♦♦
accept rate: 9%

Also worth to point out that Collect Earth works best in Windows as we have certain limitations in the way that the Chrome/Firefox windows are handled in the Mac version.

Always remember too that to open a CEP file in Collect Earth Mac version you need to go to the Collect Earth main menu File->Import CEP file as the double clicking on a project file only opens Collect Earth without actually loading the file! (known bug since 5 years ago still unable to fix)

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answered 01 Aug, 11:16

Open%20Foris's gravatar image

Open Foris ♦♦
accept rate: 9%

Thank you for the quick answer! I always import CEP file once I open Collect Earth. Chrome is up to date so that doesn't seem to be the issue. When I tried to switch to Firefox in the Advanced Section, the other browsers don't open at all. (I have the newest version of Firefox.)

Any other ideas?

Thank you!

(01 Aug, 15:15) radost radost's gravatar image

Update: the browser windows stopped opening on my second machine too!

(01 Aug, 19:30) radost radost's gravatar image

Can you check if you have the latest version of collect earth installed? Hi to the help menu, check for latest version

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answered 01 Aug, 21:24

Open%20Foris's gravatar image

Open Foris ♦♦
accept rate: 9%

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question asked: 31 Jul, 23:03

question was seen: 312 times

last updated: 06 Aug, 15:29