In Collect Mobile, when I try to backup a survey, a popup message tells me "Please insert SD card to store backup on" while a card is available. When I press OK, the backup is saved on internal storage. How can I get a backup on my SD card I could restore if my device crashes ?

asked 10 Oct, 09:33

jeromev's gravatar image

jeromev
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Dear Jerome,
The Backup function in Collect Mobile works like this:

  • when you select Backup, a copy of the entire data is stored in the internal memory of the device
  • you will be asked to insert a new SD card
  • when you press OK, the data will be copied into the just inserted SD card
  • you can continue to work with the "new" SD card, the old one will be your backup one

In order to restore the data, you can insert the "old" SD card into the device; when you start up Collect Mobile you will see all the old data.
Let us know, many thanks.
Open Foris Team

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answered 11 Oct, 09:24

OF%20Collect's gravatar image

OF Collect ♦♦
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accept rate: 21%

On my Samsung XCover 4 (Android 9), it does not work. Nothing is recorded on the SD card. The application never asks me for permission to write to an external storage.

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answered 11 Oct, 10:23

jeromev's gravatar image

jeromev
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accept rate: 0%

Dear Jerome,
Can you check if you enabled the access to the external storage from the application settings, in the phone Settings/Applications section?
Collect asks for this permission only the first time it needs it and never asks you back the same permission, maybe you have rejected it the first time.
Let us know, many thanks.
Open Foris Team

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answered 14 Oct, 14:36

OF%20Collect's gravatar image

OF Collect ♦♦
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accept rate: 21%

Hello, I just tested on a new device. The application asks me for permission to access storage to read my survey file but never ask me for permission to write on external storage.

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answered 16 Oct, 09:39

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jeromev
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accept rate: 0%

I just read that permission storage includes writing to external storage. Permission is therefore granted. When I run the backup function, the storage files are created in the internal memory. On the memory card the directory android/data/org.openforis.collect is created but it contains only an empty cache directory.

(16 Oct, 11:36) jeromev jeromev's gravatar image
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question asked: 10 Oct, 09:33

question was seen: 158 times

last updated: 16 Oct, 11:36