Dear OF team,

I'm using Collect and there is a warning message at the bottom-left saying there is a new version. However, when I try to update Collect, a pop-up window appear saying that "There was an error downloading the file.".

The version I'm using is 3.26.12.

Thanks for the support.

asked 06 Jul, 08:40

Marcelo's gravatar image

accept rate: 18%

Dear Marcelo,

I trick is to clear the browser's cache and try again, or this chain may give you the solution:

regards, Lauri

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answered 13 Jul, 15:29

LauriV's gravatar image

LauriV ♦
accept rate: 21%

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question asked: 06 Jul, 08:40

question was seen: 323 times

last updated: 13 Jul, 15:29