The Planet Data doesn't load in Collect Earth Desktop. The Collect Earth reports in browser this message “You've run out of tiles! Reach out to support@planet.com to get more.”

Can someone please help me find a solution?

Thanks,

asked 04 Feb '21, 09:01

Hercilo's gravatar image

Hercilo
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accept rate: 0%


The issue has been solved and it should not reappear!

Thanls.

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answered 04 Feb '21, 13:52

Open%20Foris's gravatar image

Open Foris ♦♦
9995714
accept rate: 10%

I am so grateful for your support. Magnificent!

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answered 04 Feb '21, 14:02

Hercilo's gravatar image

Hercilo
136
accept rate: 0%

Thank you for the report, we are working on an upgrade for Collect Earth NICFI-Planet access that gives us better access to the tiles.

Should be fixed today!

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answered 04 Feb '21, 09:12

Open%20Foris's gravatar image

Open Foris ♦♦
9995714
accept rate: 10%

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question asked: 04 Feb '21, 09:01

question was seen: 1,591 times

last updated: 04 Feb '21, 14:02