When I tried to download the Collect tool, I received an error message saying 'The transferred file contained a virus and was therefore blocked.'.

Can you please assist. Many thanks.

asked 15 Oct '14, 16:16

Kristina's gravatar image

Kristina
11112
accept rate: 0%


Hi Kristina,

our tools of course do not contain viruses...! This problem is due to the fact that the install package is not "commonly downloaded" and your antivirus or the "smart" scanner of Microsoft Explorer thinks that the software can be malicious...

Please have a look to the answer to this question, probably you had the same problem.

Thanks

permanent link

answered 15 Oct '14, 16:34

OF%20Collect's gravatar image

OF Collect ♦♦
2.0k5
accept rate: 19%

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text](http://url.com/ "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Question tags:

×278

question asked: 15 Oct '14, 16:16

question was seen: 19,539 times

last updated: 15 Oct '14, 16:34