Hi team,

I recently updated Collect on my computer but now it will not startup. Tomcat starts but the chrome window hangs and does not load.

Any advice appreciated.

Cheers.

asked 30 Sep '16, 07:30

liamcostello's gravatar image

liamcostello
231310
accept rate: 0%


Dear Liam,
Can you share with us the log files so we can understand what can be the problem?
These files are: C:\opt\openforis\collect\tomcat\logs\catalina.out and C:\opt\openforis\collect\tomcat\webapps\collect\logs\collect.log.
Sometimes it can happen that after the update Collect won't startup.
You can try to follow these steps:
1. Shutdown Collect
2. Delete the folder C:\opt\openforis\collect\tomcat\webapps\collect
3. Delete the CONTENT of the folder C:\opt\openforis\collect\tomcat\temp (not the folder itself)
4. Startup Collect
This is a sort of cleaning operation that can be performed at any time to clean the temporary files.
Let us know if you still have problems starting up Collect or please accept this answer if it solves your problem.
Many thanks.
Open Foris Support

permanent link

answered 30 Sep '16, 09:01

OF%20Collect's gravatar image

OF Collect ♦♦
2.6k8
accept rate: 21%

edited 16 Feb '17, 15:16

On this note, to avoid these kind of issues, Collect should NOT BE RUNNING when you proceed to UPDATE it!! In newer version of the Collect updater it will just not allow you tu run it if Collect is not turned off...

(30 Sep '16, 10:51) Open Foris ♦♦ Open%20Foris's gravatar image

Hi Joseph,
Can you try to update to the latest version of Collect (3.11.5) ? Let us know if you still encounter problems after the update process.
Thanks,
Stefano

permanent link

answered 27 Oct '16, 20:58

OF%20Collect's gravatar image

OF Collect ♦♦
2.6k8
accept rate: 21%

Solved!

I deleted the folders you suggested and it started fine next time I ran it.

Thanks!

permanent link

answered 02 Oct '16, 17:12

liamcostello's gravatar image

liamcostello
231310
accept rate: 0%

I had the same problem several times with updating to a new version, solved it with step 2 only: deleting C:\opt\openforis\collect\tomcat\webapps\tomcat\collect Can this become a standard part of the update/programme?

permanent link

answered 25 Oct '16, 18:17

joseph's gravatar image

joseph
542415
accept rate: 0%

Hi Joseph,
This is what the updater was supposed to do already... We will check it's behavior and we'll try to fix it for the next release.
Thanks,
Open Foris Team

permanent link

answered 25 Oct '16, 20:43

OF%20Collect's gravatar image

OF Collect ♦♦
2.6k8
accept rate: 21%

Updating 3.11.5 is working fine! If other java apps are already active (such as Apache HTTP server httpd.exe) they need also to be deactivated first (in Task manager). Thanks, Joseph

permanent link

answered 28 Oct '16, 18:16

joseph's gravatar image

joseph
542415
accept rate: 0%

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text](http://url.com/ "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Question tags:

×341

question asked: 30 Sep '16, 07:30

question was seen: 2,660 times

last updated: 16 Feb '17, 15:16