I think that the problem is coming from the way you are creating the new survey. When you create the survey, at the very beginning, you must choose the Collect Earth *Collect Earth* or Collect *Collect Earth + IPCC IPCC* template. Otherwise the survey created will not be compatible with Collect Earth! ![alt text][1] Thanks [1]: http://www.openforis.org/support/upfiles/chrome_2019-12-02_13-47-13.png

I think that the problem is coming from the way you are creating the new survey. When you create the survey, at the very beginning, you must choose the Collect Earth or Collect Earth + IPCC template. Otherwise the survey created will not be compatible with Collect Earth! ![alt text][1] Thanks [1]: http://www.openforis.org/support/upfiles/chrome_2019-12-02_13-47-13.png